You are currently at 1.8 days cycle time, time in which you receive the assignment and when the estimate is completed, which is better than the NY state average of all our Customer Repair Service Program Shops. This is also the best cycle time within my entire shop group. Great job, keep it up!
Your solid results...clearly set you apart from your competition and identify you as a peer group leader in customer satisfaction. I would like to personally thank you for these results and for the service that you provide to our customers. I look forward to continued excellent results from your facility throughout 2011. Thanks again!